Customer Satisfaction Survey

Quality Service Assurance Survey - Buyer
Leading Research Corporation

5 VERY SATISFIED 4 SATISFIED 3 NEUTRAL 2 DISSATISFIED 1 VERY DISSATISFIED

Please tell us who your sales associate was:

How satisfied were you with…

1. …the counseling and needs assessment provided by your sales associate?

5 4 3 2 1
2. …the thoroughness of the search process to find a home that met your needs?

5 4 3 2 1
3. …the availability of your sales associate?


5 4 3 2 1
4. …your sales associate's knowledge of the area, community and properties?

5 4 3 2 1
5. …the assistance your sales associate provided negotiating the price and terms of the purchase?

5 4 3 2 1
6. …the quality and frequency of communication provided by your sales associate?

5 4 3 2 1
7. …your sales associate's attention to details and assistance from contract to closing?

5 4 3 2 1
8. What was the overall satisfaction with the results and service provided by your sales associate?
5 4 3 2 1


5 VERY LIKELY 4 LIKELY 3 NEUTRAL 2 UNLIKELY 1 VERY UNLIKELY

9. Given the home purchases made in the same market area, how likely would you be to use the same sales associate that assist you?
5 4 3 2 1
10. Given the need to purchase a home assisted in the same market area, how likely would you be to use the same real estate company to assist you?
5 4 3 2 1
11. Given the opportunity, how likely would you be to recommend the services or your sales associate to a friend, neighbor or relative?
5 4 3 2 1
12. Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, neighbor or relative?
5 4 3 2 1
13. What was your primary reason for selecting your sales associate?
(Select the one most influential factor)
Referred by a friend Open House Kiosk Satisfied Past Customer Advertising
Yard signs in the Area Knew Sales Associate Personally The Internet
Sales Associate's Presentation Company Name/Reputation Other (please specify)
14. Please offer any comments or suggestions you feel appropriate:
Name and Email is required - Address and Postal Code Optional
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